Here at Natalie Rose it’s very important to us that you love what we do and trust us to do it properly. This includes looking after your personal details. We promise to respect your personal data as if it was our own and to handle it in a safe and responsible way. It’s important to us that you enjoy shopping from our website secure in the knowledge that you are in control of your data at all times.
If needs be you can request a copy of the information we hold, amend or erase your personal data, at any time, by contacting us directly on:
We will only contact you in order to:
Fulfil your order,
Send information you’ve asked to receive from us,
Send you our newsletter or promotional information (if you have requested to receive this).
THE INFORMATION WE COLLECT
The information we gather on our site falls into two categories:
Personal information you supply when you place an order or opt-in to email newsletters.
Tracking information collected as you navigate through our site.
PERSONALLY IDENTIFIABLE INFORMATION
When you order on our site we collect personally identifiable information about you such as your name, mailing address, e-mail address, telephone number. We only use this information to process your order and to contact you with regards to your order. You can ask us to edit or delete this information contacting us directly.
When you opt-in to receive email newsletter updates from Natalie Rose you will be added to our marketing database.
We will only use the personal details you provide when opting-in to send marketing email newsletters unless you notify us otherwise. You can notify us of any preference changes and can edit the personal details you initially provided at any time, by clicking ‘Update My Preferences’ in any of the marketing email newsletters you receive from us, or by contacting us directly.
THIRD PARTY DATA PROCESSORS
We’re only a small team here at Natalie Rose HQ, so occasionally we have to ask for some help to make sure we are operating as efficiently and responsibly as we can. Because of this, we work with a couple of third-party data processors to help manage our website, our orders & payments and our marketing database.
Under the terms of their individual Privacy Policies, our Third-Party data processors will not, under any circumstances, contact people on our lists, market to people on our lists, sell our lists, or share our lists with any other party, except as required by law or, regarding contacting, except in response to a complaint or other communication directly from an individual on one of our lists.
The majority of these processes are necessary to complete your order with us and by using our site you agree to these processes. If you would like more information on how your individual personal data is being processed or stored, please contact us directly and we’ll be happy to discuss this with you.
INTERNATIONAL DATA TRANSFERS
When we collect data, it may be transferred to, and processed in, countries other than the country you live in – such as to the United States, where our email marketing provider’s servers are located. These countries may have laws different to what you’re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data (like New Zealand), or to a third party where we have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission’s Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties).
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.