DELIVERY & RETURNS.
I aim to process and ship all orders within 1-3 working days of receipt.
All orders are shipped by Royal Mail 2nd Class post in the UK and by their International Standard Class for overseas deliveries. Once the order has been processed please allow 1-3 days for delivery in the UK, 3-5 days to Europe and 5-7 days to the Rest of the World. For simplicity I have created a standard delivery rate.
Standard Delivery - £3.00
Rest of the World.
International Delivery - £10.00
If you require a refund or an exchange for any reason please indicate your new preference on the invoice received with your order and send it back to me, along with your unwanted items, within 28 days of receipt. All returns should be sent to:
Returns @ Natalie Rose
New Hey Road
All exchanges will be processed within 3 days of receipt. New items will be sent back to you using the same delivery method used to ship the original order. All refunds will be processed within 5 working days of receipt. It will then take a further 5-10 business days for the money to reach your original payment account depending on how long it takes the funds to clear through the bank. Delivery charges are strictly non-refundable for all orders that have been fulfilled.
Please ensure all items are returned in the same condition as they were received. I reserve the right to refuse a full refund if the condition of the item is deemed to be unsatisfactory upon receipt.
Please obtain and retain proof of shipping for all items that are sent back in case of any problems with the delivery, or in case of damage to the items in transit.
If you have any other enquiries please fill in the form on our contactpage and I'll get back to you as soon as possible.
** Please note that the above Terms & Conditions only apply to products purchased through the Natalie Rose website or Facebook shop. They do not apply to any bespoke apparel purchases. **